Refund Policy
JRP Services Australia
JRP Services Australia provides professional consultation and career support services. Our services are intended to assist candidates with understanding their situation, preparing their professional profile, and receiving general career support.
We do not guarantee employment, interviews, job offers, employer sponsorship, visa outcomes, migration outcomes, or any other specific result. Any hiring, sponsorship, or employment decision is made independently by the relevant employer or third party.
Consultation Fee
A consultation fee of $100 applies to the initial consultation.
This fee covers the collection of initial information, assessment of the candidate’s situation, and professional time spent understanding the candidate’s background, goals, and support needs.
The consultation fee is charged for professional support and assessment only. It is not charged for any guaranteed outcome.
The $100 consultation fee is non-refundable, except where our consultant fails to attend the scheduled consultation and no reasonable alternative appointment is offered.
If our consultant fails to attend the scheduled consultation, the candidate may request either:
- A rescheduled consultation; or
- A refund of the $100 consultation fee.
Non-Refundable Circumstances
Refunds are not provided where:
- The candidate changes their mind.
- The candidate does not proceed with further services.
- The candidate fails to attend the scheduled consultation.
- The candidate is dissatisfied because a particular outcome was not achieved.
- The candidate does not receive an interview, job offer, sponsorship, visa outcome, or employment opportunity.
- The candidate provides incomplete, false, or misleading information; or
- The service has already been provided.
Professional Services Only
All fees paid to JRP Services Australia are for professional consultation, assessment, preparation, facilitation, and support services.
Payment of any fee does not guarantee any employment, migration, visa, sponsorship, interview, or employer outcome.
Candidates are responsible for conducting their own due diligence and seeking independent legal, migration, employment, financial, or professional advice where required.
Consumer Rights
Nothing in this Refund Policy excludes, limits, or modifies any rights that cannot be excluded under applicable consumer protection laws.
Where the Australian Consumer Law applies, our services come with guarantees that cannot be excluded. If there is a major failure or other failure to comply with applicable consumer guarantees, you may be entitled to a remedy as required by law.
Governing Law
This Refund Policy is governed by the laws of Australia, unless mandatory consumer protection laws in another jurisdiction apply.
Contact
For refund enquiries, please contact:
JRP Services Australia
Email: support@jrp-australia.com.au
Phone: 0411 400 798